Shipping Policy

Delivery times

Orders are processed within 1 to 2 business days (Monday to Friday). Delivery then usually takes 5 to 11 business days, depending on your destination.

We do everything we can to deliver quickly without compromising the quality of your order.

Free shipping

Shipping is free on every order, with no minimum, to all destinations where we deliver. Available countries are shown at checkout.

When you exchange an item for another size, the new size is also shipped to you free of charge (return of the original item is paid by you; see our Refund Policy).

E-books are not shipped: you receive a download link by e-mail right after payment.

Your order's journey

Here are the key steps between your order and the delivery of your parcel:

1. Order confirmation: as soon as payment is validated, you receive a summary e-mail with your order number.
2. Preparation: within 1 to 2 business days, our logistics partner prepares and checks your parcel.
3. Shipping: your parcel is handed over to the carrier. You receive an e-mail with your tracking number.
4. Delivery: usually within 5 to 11 business days. Follow your parcel on our Track my order page.

Shipping protection

At checkout, you can add shipping protection for £2.99 (optional). If your protected parcel is lost, damaged or stolen during delivery, we reship your order or refund it.

To use it, e-mail us at flexmedy@gmail.com with your order number and, for a damaged parcel, a few photos.

Claims must be made within 14 days of the delivery date shown in your tracking, or, if your parcel never arrives, within 14 days of the expected delivery date. Claims made after this period cannot be accepted.

Free mystery gift

Every order that includes our biggest bundle offer (the highest pack on a product page) receives a free mystery gift, while stocks last. It is shipped with your order, has no cash value and cannot be exchanged.

Tracking your order

Once your order has shipped, you receive a confirmation e-mail with the tracking number from the carrier.

You can follow your parcel directly with the tracking link in that e-mail, or on our Track my order page by entering your order number and e-mail, or your tracking number. No sign-up needed.

Wrong delivery address

If you made a mistake in your delivery address, please tell us by e-mail within 48 hours of your order so we can change it.

If your parcel has already shipped, our team will look at your case to find the best solution.